The reviews for this gym present a mixed picture, with a fair number of positive notes regarding the staff's helpfulness and friendliness. Many customers highly praise the reception staff, particularly mentioning individuals like Abril and Jonatan for their excellent service and willingness to assist. This indicates a generally positive customer service experience, which is an important aspect of any gym. However, there are multiple complaints about the size of the gym, noting that it is quite small, often overcrowded, and lacks adequate air conditioning. This has led to a stressful ambiance, especially during peak hours when users feel crammed and have to wait for equipment. The cleanliness of the facilities is also pointed out as a positive feature, with staff reportedly making constant efforts to maintain cleanliness. Although the gym has some good machines, the frequent complaints regarding the quality and number of machines indicate that improvements are needed. Furthermore, the value for money is perceived to be lacking, as many customers feel that the costs do not justify the experiences they encounter, citing high membership fees alongside the reported inadequacies. Overall, this gym has the potential to improve significantly by addressing the highlighted issues of crowding, facility upkeep, and better equipment availability, as well as ensuring a consistently responsive customer service without long waiting times.