DIR Claret offers a range of facilities that cater to various workout preferences, including a good selection of classes. Many members appreciate the cleanliness of the gym, noting that it is well-maintained and organized, which significantly enhances the overall experience. The staff, particularly at reception, receives mixed feedback; while some members praise their helpfulness and friendliness, others mention instances of poor customer service, particularly from certain receptionists. This has created a disparity in member experiences. One of the main points of concern expressed in reviews is the equipment quality. A recurring theme is the suggestion for upgrading the aging machines, as many participants have noticed that the equipment often feels outdated or insufficient, especially during peak hours when the gym becomes crowded. The ambiance of the gym is often described positively, although some members experience frustration concerning the busyness, particularly in the evenings. It is common for people to find it challenging to complete their workout routines during peak times due to the lack of available space and machines. In terms of value for money, members have varied opinions. While some feel they receive good value considering the classes and facilities, others believe that the gym’s high prices are not justified given the overcrowding issues and aging equipment. Moreover, less-than-ideal experiences like limited air conditioning have been noted. Overall, while there are many attractive elements at DIR Claret, improvements in customer service and equipment quality could significantly elevate the member experience further.