The Metropolitan gym is facing numerous issues that have been echoed by many users in their reviews. Most notably, the overall atmosphere seems to be very crowded, making it difficult for members to follow their workout routines without interruption. Many complaints focus on the lack of cleanliness, with reports of dirty showers and equipment, and even instances of cockroaches in the facilities. These hygiene concerns have made the users reconsider their membership, as they feel that for the price they pay, they should have access to cleaner and better-maintained facilities. The equipment is often described as old or in need of repair, which adds to the frustration of trying to maintain a proper fitness regimen. Users repeatedly mention the limited availability of machines due to the high volume of people, and this overcrowding leads to an overall negative experience. Customer service has also come under fire, with users reporting unfriendly reception staff and inadequate assistance when issues are raised. The inconsistency in staff behavior appears to hinder rather than help the customer experience. While the gym does offer some attractive features, such as a spa and sauna, the overcrowding, cleanliness issues, and the unpredictability of membership costs are major deterrents for potential new members. Overall, many current users are expressing regret at their decision to join and suggest looking for alternative options that offer better value for money, hygiene, and a more comfortable workout environment.